> Back to Archive Main Originally Published:
JULY 17, 2001

Unanswered Questions

Back when this column was a half-a-page rant about nothing in my college newspaper, I once listed a series of questions that I wanted answers to. They ranged from the practical ("How do they get the filling into the Twinkies?") to the theoretical ("What is the meaning of life?"). A lot of people had a lot of really useless knowledge and even wrote in to tell me the answers to many of the questions.

Well, it's not college anymore, but I still have a lot of questions. And since I already know how great YOU guys are as readers (since every time I ponder ANYTHING someone writes in to give me the answers, like all about how banks deal with checks) I figured maybe it's time to pose some more of my unanswered questions. Here goes:

Q: Am I supposed to choose paper or plastic?

Hey - sometimes I actually feel positively environmental and I want to do the right thing - so is it better to kill more trees to make natural PAPER bags or better to use synthesized plastic that might kill seagulls or something? And why, when I do ask for paper, do they still put the paper bag inside a plastic bag first? Wouldn't that be paper AND plastic?

Q: Are voice mail systems meant to be a convenience or a deterrent to the customer?

It's a foregone conclusion that certain large companies with names that rhyme with Verizon, AT&T and Sovereign Bank really no longer give a damn about any kind of personalized customer service. So do they really think that the confusing and endless automated computer voice mail systems that prompt you to enter '1' for this and '2' for that are supposed to benefit customers, or is it just their way of stating unequivocally that they don't care enough to let me talk to a "customer service representative?" I mean, no amount of button pressing through stupid menus will tell me why my bank is so fundamentally incompetent but it does make me want to drive to the nearest branch and park my car in the lobby.

Q: Why does every restaurant insist on having a dumb singing birthday ritual?

Where did this come from?! Did the restaurant chains not want to pay the royalties to sing 'Happy Birthday?' Nothing says birthday more than a dozen disinterested employees trying to clap their hands while holding sparklers sing some strange derivation of happy birthday while staring vacantly past the table.

Q: Have we really gotten so stupid that our envelopes need opening instructions on them?

Maybe its my fault for reading them, but when a check from a large media company arrived and it said in 18 point type on the front "For opening instructions, please read the reverse side" I had to look. It's an envelope people.

Q: Why do people scream for 'Free Bird' at every live show?

Was there a live Lynard Skynard album or something that made this a nightly ritual for those of us in the music biz?

Q: Why do people STILL think that if they forward an email to all their friends that they'll win a free dinner, a trip to Disneyland, or a gift certificate to Old Navy?

A little adage - if it seems to good to be true, it probably is - especially on the internet. No company is going to give you gift certificates just for forwarding an email, and no little kid dying of cancer is ever going to know if you forwarded his dying wish to all of your buddies. Email doesn't work that way.

Q: Why do the same people who decry the quality of music seen on MTV utterly fail to go and check out the local and regional original music happening every night in every city?

The only music that doesn't start and struggle on a local music scene before getting caught up in the machinery of the big time music biz are boy bands. If you like boy bands then there's no need to support the local original music scene - Lou Perlman will be manufacturing some more pop stars for you soon. But if you like real music, real artistry and musicians with something to say then get off your damn couch and go check out local bands.

Q: Why do so many cigarette smokers feel the need to throw their cigarettes out the car window when they're done.

On the whole cigarette smoking doesn't bother me. I don't smoke but last time I checked it was still legal. The one thing I do mind is when some yahoo flips his still lit cigarette out the window of his car on the highway and I watch as it careens off my hood and paint job. Problem is it happens pretty much every day. Maybe people wouldn't pick on the cigarette smokers so much if they showed a little more consideration.

Q: How come the things that are the worst for us always taste the best?

Me and my slow metabolism want to know. Is this some cruel joke?

This column © 2001 Lee Totten